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NDIS Registered Provider · 4053371730 Servicing Queensland & Tasmania · In person & telehealth

Website Terms of Use

 

Goodrose, Making the complex easy
Renewed Paths Pty Ltd trading as Goodrose | ABN 33 674 731 572
Registered NDIS provider (NDIS provider number 4053371730)
Website: goodrose.com.au | Email: hello@goodrose.com.au | Phone: 0474 267 679

 

Last updated: 18 October 2026

 

1. About these terms

These terms apply to your use of the Goodrose website at goodrose.com.au and its pages (the "website"). "Goodrose", "we", "us" and "our" means Renewed Paths Pty Ltd (ABN 33 674 731 572) trading as Goodrose. "You" means anyone who uses the website.

 

By using the website, you agree to these terms. If you don't agree, please don't use the website.

 

These terms cover the website only. The services we provide (Support Coordination, Psychosocial Recovery Coaching and one-on-one capacity-building programs) are covered by a separate service agreement that we agree with each participant. If these terms and a service agreement are different, the service agreement applies.

 

You should also read our Privacy Policy, which explains how we handle personal information. You can find links to these terms and our Privacy Policy in the footer of our home page.

 

2. Goodrose is not a crisis service

Goodrose is not an emergency or crisis service. We may not see or respond to website messages, forms, emails or calls straight away.

 

  • If you or someone else is in immediate danger, or there is a medical emergency, call 000.

  • For 24/7 crisis support, call Lifeline on 13 11 14 (or text 0477 13 11 14).

  • You can also call 13YARN on 13 92 76 (support for Aboriginal and Torres Strait Islander people) or Beyond Blue on 1300 22 4636.

 

Please do not use our referral or booking forms for urgent safety concerns.

 

3. Information on this website is general

We work hard to keep the website accurate and up to date. However:

 

  • information on the website is general information only. It is not advice about your situation, and is not medical, mental health, legal, financial or NDIS planning advice

  • NDIS rules, pricing and processes change often. Always check important details with the National Disability Insurance Agency (NDIA) at ndis.gov.au, your plan, or a qualified professional

  • we do not promise that information on the website is complete, current or free of errors.

 

If you would like advice about your situation, please book a free 30-minute consultation with us.

 

4. No guarantee of outcomes or funding

Every person and every NDIS plan is different. While we will always do our best for the people we support:

 

  • we cannot guarantee any particular result from our services, including progress towards goals, recovery outcomes, or finding a provider, home or support

  • funding decisions are made by the NDIA, not Goodrose. We cannot guarantee that a plan will be approved, reviewed, increased or funded in a particular way, or that a support will be found to be "reasonable and necessary"

  • whether we can offer services depends on availability, your location, your plan and whether our services suit your needs.

 

Any stories, examples or testimonials on the website describe individual experiences. They are not a promise that you will have the same experience.

 

5. Free consultation

Our free 30-minute consultation is a no-cost, no-obligation conversation to talk about your situation and whether Goodrose can help. It is available in all the areas we serve across Queensland and Tasmania, either in person at your home or by video call on Google Meet. It is not charged to your NDIS plan. Booking a consultation does not create a service agreement.

 

6. Using our referral and booking forms

When you use a form on the website, you agree that:

 

  • the information you give is true and accurate to the best of your knowledge

  • if you are referring someone else, you have their knowledge and consent (or the consent of their nominee or guardian) to share their information with us and for us to contact them

  • you will only include the information the form asks for, and anything else you reasonably believe will help us prepare

  • you will not use the forms to send spam, offensive material, or anything unlawful or harmful.

 

Sending a form does not mean we have accepted a referral or agreed to provide services. We will be in touch about next steps as soon as we can. If you need support urgently, please call us on 0474 267 679, or see section 2 if it is an emergency.

 

We handle all information sent through the forms in line with our Privacy Policy. If you prefer not to send sensitive information online, call us on 0474 267 679.

 

7. Using the website responsibly

You must not:

 

  • use the website for any unlawful purpose

  • try to gain unauthorised access to the website, its systems or other people's information

  • upload or send viruses or harmful code, or interfere with how the website works

  • copy, scrape or harvest content or information from the website using automated tools

  • pretend to be someone else, or give false or misleading information.

 

8. Intellectual property

Unless we say otherwise, Goodrose owns or has permission to use all content on the website. This includes text, the Goodrose name and logo, the tagline "Making the complex easy", illustrations, images, design and program materials.

 

You may view, download and print pages for your own personal, non-commercial use, or to share information with a person you support. You must not copy, change, republish, sell or use our content or branding for any other purpose without our written permission.

 

Some content on the website, such as stock images and other third-party material, belongs to others and is used under licence. You must not copy or reuse that content outside the website.

 

9. Links to other websites

The website may link to other websites, such as the NDIA, the NDIS Quality and Safeguards Commission, support services, and our social media pages. We provide these links for convenience only.

 

We do not control those websites and are not responsible for their content, accuracy, privacy practices or availability. A link does not mean we endorse the website, organisation or its services. Please read the terms and privacy policies of any website you visit.

 

10. Website availability

We aim to keep the website available, but we do not guarantee that it will always be available, uninterrupted, secure or free of errors or viruses. We may change, suspend or remove any part of the website at any time without notice.

 

11. Liability

Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

 

Subject to that, and to the extent the law allows:

 

  • we are not liable for any loss or damage (including indirect or consequential loss) arising from your use of, or reliance on, the website or its content, or from websites we link to

  • you use the website at your own risk. You are responsible for protecting your own devices, for example with up-to-date antivirus software

  • where our liability cannot be excluded but can be limited, our liability is limited (at our choice) to supplying the services again or paying the cost of having them supplied again.

 

12. Privacy

We collect, use, store and share personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and our NDIS obligations. Please read our Privacy Policy.

 

13. Feedback and complaints

We welcome feedback about the website and our services. Please contact us, or see our Complaints & Feedback form (linked in the website footer). You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.

 

14. Governing law

These terms are governed by the laws of Queensland, Australia. You and Goodrose agree to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia. This does not affect any rights you have under the laws of the state or territory where you live, including Tasmania.

 

15. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated. If you keep using the website after we make changes, you accept the updated terms.

 

If any part of these terms is found to be invalid or unenforceable, the rest of the terms still apply.

 

16. Contact us

The Goodrose team
Renewed Paths Pty Ltd trading as Goodrose | ABN 33 674 731 572
Email: hello@goodrose.com.au
Phone: 0474 267 679
Website: goodrose.com.au

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